Automate private shared accommodation operations and create a self-check-in and cleaning management system
You must return to your property even if you don't have a host. Create a flow in four steps, from booking to inspection.
2026.10.19
It was time to check in, but the host had a different schedule. Guests are waiting at the door, and the room they just left has not yet been cleaned. In a structure where people have to watch the scene, the burden on the host also increases as the number of reservations increases. Rather than working hard on individual tasks in small lodgings that are not resident, The order in which the work continues must be created first.
๐งญ Divide the operation flow into four steps
steps | Things to do | Automation points |
1Confirm reservation | Confirm reservation details and number of people | Prepare a confirmation message template |
2Check-in guide | Delivery of access methods, parking, and usage rules | Reservation and delivery of information the day before and on the day of check-in |
3Check-out/cleaning | Check out and assign cleaning personnel | Share a cleaning schedule based on time of departure |
4checkout | Check cleaning conditions and supplies | Report photos for each inspection item |
๐ Comparison of self-check-in methods
formulas | merits | shortcomings |
Smart lock | Easy to change numbers for each reservation, no on-site handover required | The battery and communication status must be checked regularly, and initial installation is required |
key box | Simple to install and less dependent on electronic devices | If you don't change the number, security will be weakened and there is a risk of losing the key |
Agent on-site handover | The guest response is warm and the problem is immediately identified | Labor costs and schedule burdens because you have to be on time |
Since installation of any method may vary depending on the type of building, check the management agreement or rental conditions first. Since access information and guest contact information are personal information, the storage method also checks the relevant standards. Matters related to the business report Business report issues when registering an OTA for private shared accommodationI covered it separately in
โ Cleaning personnel schedule checklist
Make sure you have enough time to clean between when you leave the room and when you check in the next room.
There are replacement personnel in case the person in charge of cleaning suddenly runs out.
The criteria for completing the cleaning were set as a checklist of photos.
There is a minimum holding standard for supplies such as towels and tissues.
There is a designated route to report when damage or loss is discovered.
On channels where videos are shown first, such as OTA Tripbitos, which broadens exposure based on video reviews, the difference between what is in the video and the actual condition soon becomes dissatisfied. If the cleaning inspection standards are set according to the presentation in the video, it is easy to maintain consistency in the review.
๐ฌ The guest response message is in four parts
verify: Check the reservation schedule and number of people and greet them.
entry: The entrance method and number will be sent just before entering the room.
utilization: Summarize rules such as parking, noise, and garbage disposal in a short manner.
Check-out: Write down when to leave the room, how to clean up, and contact information in case of problems.
Messages are easier to read if you send them in parts at a time rather than sending them for a long time at once. If you haven't figured out the flow yet, start with the next reservation and write it down according to the four steps above. If you see a repeated inquiry, you can start with that part and create a template.