How to set additional charges for pool villa guests, season rates, and OTA
When I told them about the additional fee, they said, “I haven't seen such a guide.” The complaint starts with the method shown, not the fee.
2026.10.19
I received a reservation for 4 people, but the other group arrived on the day of check-in. When I mentioned the additional fee, the customer said that they didn't see such information when making a reservation. Barbecues and heated swimming pools are similar. Of course, the boss thought it was separate, but he understood that the customer was included. Most pool villa complaints start by showing the fee rather than the price.
🧭 The fee for the number of people is divided by three criteria
Setting items | signification | Points to check |
Standard number of people | Number of people included in the basic room rate | Are bedding and amenities prepared according to the standard number of people |
Maximum number of people | The upper limit that can be accepted for safety and facilities | Is a message about not being allowed to enter more than one room displayed |
Extra person fee | Charged per person who exceeds the standard | Whether to classify adults, children, and infants |
The name of the setting item and the scope of support may vary from platform to platform. Check it out directly on the partner management screen.
🧾 The option fee is separate from the room rate
Like barbecue, heated pool, fire, breakfast It's best not to mix items that vary in availability in the room rate.
options | Include/separate | payment method | Guide location |
barbecues | separately | In advance or on-site | Detailed description, reservation confirmation message |
Swimming pool hot water | separately | Pre-application | Detailed explanation, usage guide |
Burnout, breakfast | separately | situ | Detailed explanation |
On channels where the video is shown first, such as OTA Tripbitos, which is displayed based on video reviews, it is easy to misunderstand that all the facilities in the video are included by default. It's a good idea to write that the paid facilities shown in the video are separate in the subtitle or description.
📅 Season rates are designed for both segments and days
The sections are divided into off-season, mid-peak season, peak season, and consecutive holidays, and separate fees for each day of the week (weekdays, Fridays, Saturdays, and Sundays).
Check the calendar to make sure there are no empty or overlapping dates between segments.
When changing season rates, additional person fees and option fees will also be updated.
Decide in advance whether to have separate sections before and after the holidays.
✅ Field dispute prevention checklist
The standard number of people and maximum number of people are listed the same on the detail page and reservation confirmation message.
The additional person fee is clear on an adult/child basis.
It indicates whether each option is included or not, and when to pay.
There are no empty dates or overlapping dates in the season segment.
There is a contact information to receive a request to change the number of people after the reservation is confirmed.
Fee setting is an operational item that helps reduce repeated on-site complaints once corrected.
Let's check it out today.